Job Title : Client Service Executive Trainee
Department : Client Leadership
Job Summary:
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Client Servicing
§ Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
§ Serve as primary contact to client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
§ Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
§ Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis.
§ Communicate client needs to appropriate team members.
§ Provide "in office" research, administrative and operational support to senior staff.
§ Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
§ Ensure client service deliverables are aligned with the regional client service standards.
Functional / Technical
§ Maintain an accurate and up-to-date knowledge on research techniques and applications.
§ Provide value-added analyses and respond to special requests.
§ Integrate multiple data sources to answer business issues.
§ Manage assigned project independently.
§ Perform quality checks on all reports for alignment to request, accuracy and correctness.
§ Ensure standard operating procedures within area of responsibility are observed.
§ Recommend improvements in work processes within area of responsibility.
Typical Position Pre-requisites:
§ S-1 from reputable university (Statistics & Mathematics).
§ Minimum 1 years experience in multinational company environment.
§ Familiar with Media Industry especially Television Industry.
§ Basic knowledge of statistics.
§ Entry level knowledge of research techniques and methodologies.
§ Working knowledge of common Microsoft Office applications.
Please send your application letter and resume to:
HRD Department – AGBNielsen
recruitment@id.agbnielsen.net / dwi.yuni@id.agbnielsen.net
Put the position code CS-Exec.Trainee in the E-mail Subject
| Regards,
Dwi Yuni Arsih |
